A few weeks ago, I reserved five weekends at a small beach hotel where I stayed 10 times last summer. As a returning “client,” I expected to be treated well. But a new manager took over this season, and she must have been trained in the Attila the Hun School of Customer Service. First, she […]
I feel like the last person in America to see An Inconvenient Truth, a documentary of Al Gore’s presentation about the perils of global warming, and what we can do about it. I became interested in seeing it after reading a recent New York Times Magazine special Green Issue that discussed all the ways that […]
I’m all about listening. And I’ve found that the more I focus on it, the better I do it. I’ve also noticed, as I’m sure you have, too, that the more gadgets we have and are paying attention to, the less attentively and effectively we listen. It’s not uncommon for me to talk with people […]
This past Sunday (April 20) on the CBS newsmagazine 60 Minutes, Andy Rooney discussed the nightmare that airline travel has become. He suggested, tongue in cheek, that we boycott the airlines for a week to show them that the traveling public is tired of being treated horribly. He got it partially correct: I think we […]
I received an unusual telephone call a few months ago from my friend David: “Whatever you’re doing right now, stop and go out and buy The 4-Hour Workweek,” he said from his cell phone. He was on the beach, reading Timothy Ferriss’s amazing, popular and controversial new book. Where book recommendations go (and restaurants in […]
I always answer my phone. I’m charmed by the fact that this surprises people. In fact, the other day someone called, and I answered. He sounded shocked. “Is this really Dr. Weiman!?” “it is,” I replied. “I don’t know what to say,” he said. “I was expecting to have to leave a voicemail message.” After […]
