One of the most challenging problems employers face is trying to “cure” chronic lateness. They often come to me seeking a magic solution to this seemingly intractable problem. The reason it’s so difficult to solve is that people who are chronically late to work tend to be late to everything else in their lives as […]
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What Can You Learn About Leadership from MTV’s “Jersey Shore”?
If you haven’t seen or read anything about Jersey Shore — MTV’s new unscripted program about summer living in Seaside Height’s, New Jersey — you’ve missed plenty of buzz. The program has adherents and critics for exactly the same reason: The somewhat over-the-top, self-proclaimed “guidos” (Mike “The Situaion,” DJ Pauly D., Ronnie and Vinny) and […]
What You Can Learn from South Carolina Governor Mark Sanford’s Disappearing Act
An interesting headline caught my eye today in the New York Times: Report: SC Gov Was in Argentina, Not Hiking Trail The article is about the recent unexplained disappearance of South Carolina Governor Mark Sanford, who was last seen at work last Thursday, and arrived back in the US just this morning. This came as […]
An AWESOME Morning Exercise
For the last few years, I have done an exercise every morning that helps prepare me to have an outstanding, productive, and happy day. The exercise has three sections. Each section takes about five minutes.As those of you who know me understand, I believe strongly in creating in our minds first what we wish to […]
Randomly Call Customers — You’ll Be Amazed At What You Learn
A few weeks ago, I reserved five weekends at a small beach hotel where I stayed 10 times last summer. As a returning “client,” I expected to be treated well. But a new manager took over this season, and she must have been trained in the Attila the Hun School of Customer Service. First, she […]
An Inconvenient Truth
I feel like the last person in America to see An Inconvenient Truth, a documentary of Al Gore’s presentation about the perils of global warming, and what we can do about it. I became interested in seeing it after reading a recent New York Times Magazine special Green Issue that discussed all the ways that […]